How to place a complaint to Porsche Germany
#1
How to place a complaint to Porsche Germany
I have a Porsche GT4 since brand new the plastic components of the doors vibrate and make noise with some particular frequencies. It has been more than a year and no solution yet. Also I had to repaint 1 panel and the job was less than disgusting for a brand like Porsche. It was done in Mexico. Any suggestions?
#2
I'm assuming the service was done by the authorized dealer...right?
Why did you had to repaint? Did it had a paint problem from the factory?
As for the noise the dealer should be able to locate the problem and fix it. Was the noise present since day one?
Why did you had to repaint? Did it had a paint problem from the factory?
As for the noise the dealer should be able to locate the problem and fix it. Was the noise present since day one?
#3
Yes service was done by the authorized dealer.
The repaint was done because a pizza delivery motorcycle fell on the fender while my car was parked outside my house.
Also the noise was present since day 1
#4
Well....on the paint I doubt that PAG would be able to help you as that would be a separate matter not related to how the vehicle was delivered. Even if the job was done by the Porsche dealer the complaint would end with them.......the noise is different story, specially since it's present since day one. What's the dealer response? Did they open a ticket with PAG or Porsche Latin America?
If the dealer doesn't resolve the issue you may want to send an e-mail to whoever is in charge of customer satisfaction or service at Porsche Latin America in Miami. Unfortunately I don't have any contacts there.
If the dealer doesn't resolve the issue you may want to send an e-mail to whoever is in charge of customer satisfaction or service at Porsche Latin America in Miami. Unfortunately I don't have any contacts there.