997.2 GT3 RS power steering fluid leak problems NOT covered by Porsche warranty
03-05-2013, 01:35 PM
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997.2 GT3 RS power steering fluid leak problems NOT covered by Porsche warranty
997.2 GT3 RS power steering fluid leaks problems NOT covered by Porsche warranty
I wanted to share my bad experience with Porsche North America. I absolutely love my car but Porsche does not stand behind their product. They better sell the car without warranty.
I have a 2010 GT3 RS, it is stock, I used DOT tires, and the car is used in D.E. event (driving education events). The car was never involved in any race.
In the last 1,000 miles I have TWO power steering fluid leaks. The car is still under warranty and Porsche denies paying for the repair of the last leak because the car was used on the track for a DE.
I contacted Porsche Customer Commitment and I tried to explain my situation. However, they denied coverage again.
If you watch all the marketing videos and materials you will notice they promote the GT3 and GT3 RS as their most track oriented car. However, their warranty does not cover you if you use the car for what was built for, even when they promoted the car as a track car.
I will understand the point if you buy a Kia, or a Toyota Corolla and you use it for a DE. But a Porsche, and a GT3 RS?
This is disgusting!
I wanted to share my bad experience with Porsche North America. I absolutely love my car but Porsche does not stand behind their product. They better sell the car without warranty.
I have a 2010 GT3 RS, it is stock, I used DOT tires, and the car is used in D.E. event (driving education events). The car was never involved in any race.
In the last 1,000 miles I have TWO power steering fluid leaks. The car is still under warranty and Porsche denies paying for the repair of the last leak because the car was used on the track for a DE.
I contacted Porsche Customer Commitment and I tried to explain my situation. However, they denied coverage again.
If you watch all the marketing videos and materials you will notice they promote the GT3 and GT3 RS as their most track oriented car. However, their warranty does not cover you if you use the car for what was built for, even when they promoted the car as a track car.
I will understand the point if you buy a Kia, or a Toyota Corolla and you use it for a DE. But a Porsche, and a GT3 RS?
This is disgusting!
03-05-2013, 02:36 PM
#2
From the new GT3 microsite on Porsche.com:" A racetrack-ready sports car that again pushes the limits."
Racetrack-ready and "motorsports inspired", as much marketing gimmicks as anything else.
Racetrack-ready and "motorsports inspired", as much marketing gimmicks as anything else.
03-05-2013, 03:04 PM
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wow, i guess the dealership you use makes all the difference in the world. i have a 2010 RS and just had the same power steering leak, but mine was covered under warranty and they all should be with something like this
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03-05-2013, 03:40 PM
#10
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The crazy thing is that the local dealership in question spends a lot of time and money making the case that these are track cars. The Service Manager is well known in the club DE community and the dealership provides him with a GT3 to drive at DE events with dealership graphics all over it to get track enthusiasts as customers. The service manager is well known in the community and is friends with First997. I am also friends with First997 and I can say that this car is well cared for and not in any way abused on track. There is a problem here that is either a design flaw or some problem with faulty parts.
03-05-2013, 04:49 PM
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In this case, the dealer is trying to help me as they know me very well and they know my driving habits and I see the dealer service manager at the local DE. They know how well I take care of this car. The problem is that Porsche North America denies to pay the dealer for the repair under the warranty. They said that because the car was tracked I should pay for that and I should assume that this as a maintenence issue. Really???
Well I wrote to several people in Porsche North America about my case. I'm waiting to see what they can do. Porsche commitment is trying to avoid the issue.
I'm waiting for a higher level Porsche representative to take care of my case. I hope they find a solution.
I'll keep you all informed...I did not see this one coming and I guess it is good to share among us this type of issues.
There is a reason why the new porsche and the cup cars don't use the power steering system 997.2 GT3 and GT3 RS use.
Well I wrote to several people in Porsche North America about my case. I'm waiting to see what they can do. Porsche commitment is trying to avoid the issue.
I'm waiting for a higher level Porsche representative to take care of my case. I hope they find a solution.
I'll keep you all informed...I did not see this one coming and I guess it is good to share among us this type of issues.
There is a reason why the new porsche and the cup cars don't use the power steering system 997.2 GT3 and GT3 RS use.
03-05-2013, 05:00 PM
#13
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I am surprised to hear about this. I think it is highly dependent of the dealer. How would a PCNA know that the leak is due to tracking? (If the dealer just submit the claim without saying anything..) It is not even a wear item that would see accelerated wear when tracked.. (say, limited slip differential, etc.)
03-05-2013, 06:47 PM
#15
Hennessy is above all others. You could tell them a meteor landed into your engine area and destroyed it... they would have it fixed no question, washed and ready-to-go!
