gravedgr

Besides the fact they are my car crack supplier.

I've got a PCA DE coming up next weekend so I came into get my inspection and have them install the SSK that's been sitting in my garage for the past few months. I didn't feel like getting a car, going home, and then having to come back in a couple of hours (although they offered), so I figured I'd just work from the waiting area.

No, that wasn't good enough for them...



Thanks Hennessy!

Tcc1999

They (dealer staff) must have just returned from the "how to engage your clientele seminar". (Translated, by my sales guy, not me - "How to make rich people feel good about their purchase".) I once decided to wait for a scheduled servicing at a dealer. They didn't give me a nice space to work in but bumped my car to the front of the line and I was out w/i an hour.

tbrom

Hennessy is a great dealer - the best in Atlanta and we have 3. I took my 993 there - they have a master mechanic there that has been working on Porsches for 40 years - they know what they're doing and their parts guy is really good too. I'll be using them when I get another 911. I'm just posturing for that day in a few years! I'm waiting for the new 997.2s to come down in price enough for a guy like me. Targa is my dream car - 2010 model with sports chrono and most likely PDK! Still reading - still a member of PCA, get Excellence, read a lot about my favorite cars. Glad to be here as a new member to enjoy this forum.

ADias

Same service from Porsche of Fremont.

DG_Hennessy

Thanks Gravedgr, was nice chatting. let me know the SSK works out!

I have been lurking here far too long! Time to move into active mode.

Slimwear

I second the kudos for Hennessy as well and I haven't even bought a car from them yet. I went window shopping there a couple weeks ago and the sales person and I went looking for a 997.1 that was just traded in. This led to a tour of the facility (great service area) and meeting some of the other staff. Really good people. They have performed minor service on some of my cars and I've always been happy.

Chaos

You are in a rare Minority

Eric - Plug Guy

Next time you're at Hennessy, go into parts and see "Kenn with two N's" and tell him Eric the Plug Guy said hello.

Great guy.

sclemmons

I have no Porsche dealer in my community but I have felt the love at Gossett in Memphis and I know I would feel it at Boardwalk in Dallas where I bought my car. It is too bad that BMW has lost that loving feeling for their customers. The BMW dealer in my town is so problematic that rightful BMW customers are buying Audis to avoid the hassle. Think about that for a moment! I believe you buy the dealer, and if you can't stand the dealer, you better love the car. i do not love the BMW enough to buy it despite the dealer. I do love the Porsche that much. Not sure about the Volkswagen factor.

Bullit

Roger that!!

yemenmocha

Never publicly say good things about a dealer, and especially never say you love one.

You never know when they'll screw you over, and then look you've told countless people online good things about that dealer that screwed you over.

Wish this pessimism wasn't warranted, but it is. Most dealers.... /sigh

1BlinkGone

Wise words.

gravedgr

Au contraire. The folks at Hennessy are well aware of how cultivating happy owners (especially those of us who are active online and therefore influence a lot more people than our local sphere of friends) creates both new and return business. As someone mentioned, there are multiple places to get a Porsche in Atlanta; those of us who are happy direct a not insignificant number of new buyers to their store.

And as I've said before, sale has hours, days, weeks, or maybe months to get business; service then has years to keep it or lose it.

Marine Blue

My dealer (Porsche of Norwell) is very small but the guys/gals working there are extremely friendly and very helpful. When I had my car serviced there earlier this year they hooked me up with a bunch of goodies and had me in and out of there quickly. The service writer also introduced me to both of their Porsche tech's which walked me through the oil change procedure and what to inspect on the car. There are definitely some good dealers out there, you just need to find them and keep giving them your business to show support.

fjpdds

Nice story. tbrom you say "Hennessy is a great dealer - the best in Atlanta and we have 3." I'm aware of Hennesey and Jim Ellis dealerships. What is the third?

Along these lines, I visited Porsche of Destin last month, just to get a break from the sun. The manger had my car washed. Excellent!